As a consumer, you could probably name a couple of service providers that you would go out of your way to frequent. These service providers are also the same ones that you would refer to someone without hesitation if they were to ask your opinion. Wouldn’t it be great if all your clients felt the…

A LESSON IN LEADERSHIP FROM MY KIDS AND BASEBALL Read Part 1 and Part 2 – O.K., I told you it’s not complex.  You may be asking yourself how this will make you a better leader.  Maybe a couple of other questions will help resolve this dilemma.  Do you want your ________________ (fill in the…

Great client service is not an accident; nor does it occur just because you want it to happen. It is the result of dedication and focused efforts. While every organization may have their own unique approach that best suits their client base, there is a trait that all great service professionals share. Leonardo G. Inghilleri,…

A LESSON IN LEADERSHIP FROM MY KIDS AND BASEBALL Read Part 1 – When faced with the curve for the first time, my sons swung much too early for the slower speed and missed hitting the ball virtually every time.  I remember vividly one of them looking at me with a look of frustration after…