Frequently Asked Questions

This help section provides quick answers to the top frequently asked questions about our Online Learning Center.

Do I need browser plug-ins to access Online courses?2016-03-22T15:02:01+00:00

The Online courses do not require the use of plug-ins; however, for an optimal training experience we recommend the following plug-ins:

  • Adobe Acrobat Reader v.8 or higher (www.adobe.com)
What Internet browsers are supported?2015-02-12T20:51:41+00:00

Greene Consulting supports the use of the following internet browsers:

What type of Internet connection do I need to access Online courses?2014-07-17T17:44:49+00:00

All online course material was designed for a 384 kbps or higher modem connection.

What are the recommended system requirements for accessing Online courses?2016-03-22T15:02:44+00:00

The recommend system requirements are:

  • Internet Explorer v.9 and higher (www.microsoft.com)
  • Mozilla Firefox v.14 and higher (www.mozilla.com)
  • Safari v.5 and higher (www.apple.com/safari)
  • Google Chrome v.20 and higher (chrome.google.com)
  • Adobe Acrobat Reader v.8 or higher (www.adobe.com)
How many Continuing Education credits will I receive?2015-03-18T13:45:38+00:00

Each Online course is designated for various continuing education credits on a course-by-course basis. Please refer to the Course Catalog for more specific information on how many continuing education credits you may receive for a given course.

How do I submit my coursework for Insurance Continuing Education Credits?2014-07-17T17:38:55+00:00

Unless you were administered a proctored test by Greene Consulting, you will need to refer to the Insurance Board in your state for details on submitting a course for Insurance CE.

How do I submit my coursework for CFP® Continuing Education Credits?2016-10-20T21:23:54+00:00

If you are a CERTIFIED FINANCIAL PLANNER™ licensee, you may enroll in the Online Continuing Education Reporting System to have your CFP CE hours automatically reported to the Certified Financial Planner Board of Standards. You may register once with your registrant ID and have all course completions electronically submitted to the CFP Board on a monthly basis. To enroll, log into the online training platform and click on the Continuing Education tab. Under the heading Certified Financial Planner (CFP), you will be able to click on the Enroll Now button.

You can also manually submit your CFP CE hours by going to www.cfp.net. For step-by-step instructions click here.

How do I get my Continuing Education credits?2014-07-17T17:31:31+00:00

Upon the completion of a course, a “Certificate of Completion” for the given course will be added to your profile. It is suggested that you print this certificate and include this certificate when you submit your continuing education information to the appropriate organization.

I clicked on a link and cannot see the pop-up window, why?2014-07-17T17:29:39+00:00

There are several reasons this would occur. First, make sure you have your pop-up blocker turned off. In Internet Explorer, go to Tools > Pop-up Blocker > Turn-off Pop-up Blocker. In Firefox, go to Tools > Options > Content > and Uncheck Block pop-up windows.

Also make sure you have the correct plug-in installed for Adobe Acrobat pop-ups and Flash pop-ups.

Why can’t I print a copy of the training material to study offline?2016-10-20T21:23:54+00:00

Due to the dynamic and interactive nature of the Online content, the training material is not printable.

Why don’t I see any courses on my Course Home Page?2016-10-20T21:23:55+00:00

If no courses are listed on your Course Home Page, either your 6-month timeframe for the courses you were enrolled in has expired or you have not yet enrolled in any courses. To enroll in courses, click the Optional Courses tab on your training Home Page, select a course you wish to take and enroll. Upon enrolling, the course(s) you selected will be added to your personalized training Home Page. If your courses have expired, you can access your online training history by logging into the online training platform and clicking on the My History tab.

Can I access the Online courses from home?2014-07-17T16:31:03+00:00

Yes, online courses can be accessed from anywhere you have an Internet connection and supported web browser by going to the following web address: www.greeneconsults.com.

I am a MAC user and don’t have an Internet Explorer Browser. What do I do?2014-07-17T16:24:43+00:00

If you are a Mac OS X user, our online training platform is accessible using the Apple native Safari internet browser. Alternatively, we also support Firefox and Google Chrome.

I have forgotten my Username and Password. How do I find out what they are?2014-07-17T16:23:44+00:00

If you have lost or forgotten your Username or Password, you should first use the Online Login Retrieval System. The password retrieval link is located next to every login prompt. If additional assistance is needed, please contact the Help Desk via email at helpdesk@greeneconsults.com or by phone at 404.324.4600.

Whom should I contact if I have a question?2015-09-17T19:06:04+00:00

If you have a question that is not addressed in the FAQ’s, the Help Desk can be reached during the normal business hours of 8:30am – 5:30pm EST, Monday – Friday, excluding recognized holidays.

Telephone: 404.390.2989

Email: helpdesk@greeneconsults.com

How can I tell if I have completed a course?2016-10-20T21:23:55+00:00

Once you have completed either the Diagnostic (pre-test) or Training Review Test with a score of 80% or higher, you will be issued a Certificate of Completion. There will be a link posted to Your History page that will take you to your personalized Certificate of Completion. Feel free to print this certificate for your records.

What is the purpose of the Diagnostic Test?2015-03-18T14:02:44+00:00

The Diagnostic for each course is simply a pre-test designed to assess your proficiency on a particular topic. If you score 80% or higher on the pre-test, you will automatically receive your Certificate of Completion for the course. However, you can still access the training to review key topics. The pre-test is not mandatory, but is simply designed to increase the efficiency of the training process.

How much time will it take to complete a course?2016-10-20T21:23:55+00:00

While the timeframe differs from person to person, each course takes on average between 2-4 hours to complete.

After enrolling in a course, how long will the Online course(s) be made available to me?2014-07-17T16:16:26+00:00

Upon purchasing and enrolling in a course, you will be given six (6) months of unlimited access to the course material.

How do I enroll in Online courses?2014-07-17T16:15:40+00:00

Enrolling in Online courses is a simple process: Select courses from the Course Catalog and purchase via your credit card.

How do I become a Registered Participant?2014-07-17T16:14:17+00:00

Becoming a Registered Participant is a simple three-step process:

  1. Click the Participant Registration link located in the Expanding Professional Knowledge – Online Learning menu.
  2. Select the participant account type from the drop-down list and complete the brief form choosing your own Username and Password.
  3. Receive verification of your Username and Password and Login.