With declining branch traffic and customers who are increasingly wary and distrustful of their bank, it is more important than ever to make an impact when interacting with customers in the branch or on the phone. Our Retail Banking Training Program equips banking professionals with clear insights and a consistent, practical, efficient, and sustainable approach to effectively serve customers on financial issues most relevant to them. The result is the delivery of a consistent and differentiated sales experience that builds loyalty and more profitable customer relationships.
Greene Consulting has deployed our Retail Banking Program at some of the largest retail banks in the country. Whether your bank has 100 or 10,000 bankers, the program is uniquely designed to minimize time out of market, maximize retention of knowledge, and provide sustainability through ongoing skill development. It also provides organizations with a just-in-time sales training experience for new hires as turnover and growth occur.