Great client service is not an accident; nor does it occur just because you want it to happen. It is the result of dedication and focused efforts. While every organization may have their own unique approach that best suits their client base, there is a trait that all great service professionals share.
Leonardo G. Inghilleri, whose resume includes esteemed client service industry leaders like the Walt Disney Company, the Ritz-Carlton, and currently Capella hotels and West Paces Consulting, has witnessed his share of exceptional client service, which has led to this discovery.
In this video, Mr. Inghilleri explains the common trait shared by all great service professionals.
To learn more about our Six Star Client Experience, click here.