Creating an Emotional Connection

As a consumer, you could probably name a couple of service providers that you would go out of your way to frequent. These service providers are also the same ones that you would refer to someone without hesitation if they were to ask your opinion.

Wouldn’t it be great if all your clients felt the same about you?

Having provided leadership to some of the most influential leaders in the client services industry – Walt Disney, the Ritz-Carlton, and currently Capella hotels and West Paces Consulting – Leonardo Inghilleri understands the importance of creating an emotional connection with the client.

In this video segment, Mr. Inghilleri explains the effects and how to foster an emotional connection with your clients.

To learn more about our Six Star Client Experience, click here.

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